State Farm® Insurance Agent Brett Veasey

"Great service & interest in value! They (Kaiya et.al.) really care and know what customer service is all about!"

"I have been with this State Farm agency all my life and I will never change. They are helpful, caring, informative, and always willing to go the extra mile to make sure I am happy with their service. When I had my house and car claims in the past, they stepped in and made sure everything was fixed and that I was satisfied with the repairs. Even took over when the other persons insurance company was unresponsive after my car was hit. Kaiya was especially helpful when adding another car to my policy! I definitely have received top quality service!"

"Dear, Please call me as soon as possible. It's big story need to discuss and fix the I hope this message finds you well. My name is Pranay, and I would like to bring to your attention a significant issue regarding the insurance coverage for a 2015 Toyota Corolla, which I purchased from my friend, Anil. I am seeking your assistance in resolving this matter, which has resulted from a series of miscommunications and administrative errors. Here is a detailed account of the events: Purchase and Insurance Request (July 2nd): On July 2nd, I purchased a 2015 Toyota Corolla from my friend Anil. I contacted the State Farm agent on the same day to request car insurance for the Toyota Corolla. I requested to be added to Anil's existing policy, as he was my friend and we agreed on this arrangement. The agent added me to Anil's policy and issued a new insurance card showing both my name and Anil's name. Request to Remove Anil from the Policy (July 2nd): Later that same day, I called the agent again and requested the removal of Anil's name from the policy. The agent informed me that it would take a few weeks to process the removal but assured me that I had insurance coverage in the meantime. Anil's New Car and Insurance (July 29th): On July 29th, Anil purchased a new car and requested insurance for his new vehicle from the same agent. The agent issued a new insurance card for Anil's new car, but Anil noticed that my name was still on the policy. Upon further inquiry, it was discovered that the agent had mistakenly removed the Toyota Corolla from the policy and added Anil's new car, a Hyundai Civic, under the existing policy with both our names. Accident and Claim Issue: I was involved in an accident while driving the Toyota Corolla. When I raised a claim, the insurance team processed it under Anil's name since the Toyota Corolla was still associated with his name in the system. Upon contacting the insurance team, they informed me that the Toyota Corolla did not have valid insurance coverage at the time of the accident due to the previous administrative error. Visit to State Farm Office (July 5th): I visited your office on July 5th at 4 PM to explain the situation and clarify the misunderstandings. The office staff acknowledged the miscommunication and administrative errors, recognizing that neither Anil nor I were aware of the Toyota Corolla's lack of coverage. As a result, I was charged $670 for two months of insurance coverage (effective from July 5th to September 5th) and issued a new policy. Current Situation and Request for Resolution: Despite the new policy, the claims team has not accepted my claim, citing the lack of insurance coverage for the Toyota Corolla at the time of the accident. Additionally, Anil's new car insurance still incorrectly lists both our names. Given these circumstances, I respectfully request your immediate intervention to address the following points: Ensure that the claim for the accident involving the Toyota Corolla is processed correctly, acknowledging the administrative errors and miscommunication."

"I call State Farm today to get information on my insurance card. I had no problem with the guy I talk to. He was real polite his name was Kayla . Thank you so much"

"The representative was very helpful and knowledgeable about the services. I enjoyed chatting with her. Her response time was awesome as well… Thanks, Irene F"

"Staff is very helpful"

"Great help"

"I’ve been with State Farm for years. I recently started doing business with the Marietta location and I must say Kaiya is exceptional! It never feels like just business whenever I talk to her I truly feel she has mine and my family’s best interest at heart when it comes to saving money thanks again Kaiya."

"Kaiya was so sweet and helpful. She was very informative with trying to help me with my concerns."

"Cason was awesome with helping me with my Documents and very Pleasant and Awesome Hospitality"

"Kaiya is a rock star and helped me save on my renters insurance. Great hire Brett!"

"Kaiya has been extremely helpful via the phone and text message. She’s been kind, responsive, and has made everything clear to understand."

"Christain was helpful and very informative, quality service!"

"I can’t even explain how much it was a pleasure to talk to Kaiya!! She’s truly best and loves what she does!!"

"This will forever be my insurance agency!! Everyone in this office is so helpful, understanding and go above & beyond for their clients. Please give them a call for an insurance quote. You will not be disappointed!"

"Honestly, I've never had someone be so helpful than Kaiya at this agency. So informative and tries to get you the most bang for your buck all while being so nice. All around such a great experience every time I need something!"

"Kiya was so helpful and informative. Such a pleasure to work with!"

"Kaiya was super helpful and answered every single one of my questions. Very much recommend!"

"Kaiya and Cameron were great and very responsive. I definitely recommend checking them out"

"Always a pleasure to talk to Kaiya or Cameron when she’s out of office, never had an issue with renewing my policy or changing it"

"Kaiya was wonderful and a delight to work with helping me solve a complicated billing issue. Will definitely be coming back if I ever need anything again"

"Kayia was wonderful to work with!!"

"Kaiya helped me with all my insurance needs, they were a pleasure to speak with. We need more hands on people pleasers like them in this industry!"

"Cameron is excellent agent with a professional and warm approach."

"So helpful! They were so great at meeting my needs within my budget, not trying to push anything extra. I really appreciate that!"